UrbanPlug logoUrbanPlugThe Plug for Tech
Sell / iPhone

Sell your iPhone.

Get an offer, then book your visit to lock it in. Handover at UrbanPlug Oakville.

Model guidance & trade-in questions

Put your old iPhone towards its next chapter. Choose the exact model and storage, answer a few condition questions and get an estimate before sharing your contact details.

Find your model and capacity in Settings → General → About. Check Battery Health for Maximum Capacity. Face ID or Touch ID faults count as functional issues.

Can I sell an iPhone with low battery health?

Yes, you can request an estimate. Battery health can move the device into a lower condition tier. If the battery grade and appearance differ, the lower-value tier determines the estimate rather than two separate deductions.

Can I sell a cracked or faulty device?

Select the damaged appearance or functional-issue answer. Where an offer is available, you can book to lock that amount. We verify the device against the condition you submitted.

How does the price lock work?

Choose a time and complete your booking to lock the displayed amount for that appointment. We honour it when your device matches the model, configuration, condition and eligibility answers. Inspection verifies those details. If details differ, we explain any revised offer before you decide. No amount is locked where the flow says an assessment is required.

What should I do before bringing my device?

Back up your files and be ready to remove account locks such as Find My or Google Factory Reset Protection. Bring the device charged if possible and remove your SIM and memory card before handover.

Can I visit from Burlington or Milton?

Yes. Customers from Burlington, Milton, Mississauga and nearby communities can bring their devices to our Oakville store. Bring your device to our Oakville store for assessment.